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Job Summary

The successful candidate will be responsible for learning and understanding the process of handling Internal and External Broker commissions. This includes adhering to established policy guidelines and ensuring accurate and timely processing of commission transactions.

Job Duties

​Assists with ongoing configuration, management and oversight in Facets or other systems related to Benefits, Finance, Pricing, Billing and Dunning, Consumer Driven, Provider set up, Claims and Workflow and other areas of configuration and operations. Assists in the configuration and management of specified programs, products and services in one or more of the major areas within configuration. Helps ensure continued operational functionality and accuracy of the Facets system and supporting systems that will in turn lead to membership retention and growth and member,  provider and broker satisfaction.

• Reviews and interprets benefit documents to configure benefits at all levels of detail.
• Designs, configures and tests benefits according to Health Plan and industry coding schemes, resolves issues and communicates resolutions
• Responsible for all aspects of Finance Configuration including but not limited to, vendor capitation, group set up, premium rate tables, broker fees and commission schedules.
• Initiates proper financial terms and accurate set up of contractual arrangements in the pricing module, assuring that requests conform to defined standards
• Interfaces with Provider Network Management and Contract Administration to ensure proper interpretation of unclear, unstated or obscure scenarios found in provider contracts and pricing agreements.
• Develops appropriate communication methods and standards for dissemination of pricing configuration information for new, modified, enhanced or fixed pricing agreements.
• Creates and supports the processes that allow correct provider set up and maintenance.
• Designs, creates, manages and issues resolution of Workflow rules that allow for automation of claims processing.
• Configures the eligibility process, the configuration migration utility process, letter generation and configuration support for consumer driven products.
• Partners with other teams to help resolve questions, concerns and issues for new or updated configuration needs.
• Trains other team members on configuration policies and procedures and maintaining appropriate documentation to support all changes, assisting in audit processes of configuration with both internal and external audit vendors.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

*Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).

Position Details

Key Skills Required:

• Attention to Detail: Ability to process financial data with a high degree of accuracy.
• Analytical Thinking: Capable of identifying discrepancies and resolving commission-related issues.
• Communication Skills: Strong written and verbal communication to interact with internal teams and external brokers.
• Time Management: Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Problem-Solving: Proactive in identifying process improvements and resolving commission discrepancies.
• Technical Proficiency: Familiarity with commission systems, Excel, and financial software tools.
• Policy Adherence: Understanding and application of internal policies and regulatory guidelines.

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 4 years-Relevant experience* (Required)

Skills

Mathematics; Professional Presentation; Computer Literacy; Critical Thinking; Working Independently; Interpersonal Communication

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.