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Job Summary

Responsible for providing support, education, issue resolution and development of analytical and technical skills within the Workforce Management (WFM) Department. Utilizes innovative thought processes to arrive at solutions. Effectively presents trends and issues in a comprehensive concise format to all levels within the organization. Has an extensive understanding of the business unit and develops and conducts user acceptance testing. Maintains flexibility and adaptability as situations arise within the WFM Department.

Job Duties

• Develops and maintains functional and technical expertise in all assigned areas of WFM systems and business operations including but not limited to work/pay rules, union contracts and pay practices throughout Geisinger entities, groups and affiliates.
• Serves on project implementation, enhancement and upgrade teams with responsibility for specific project assignments including definition of system functionality, capability testing, defining reporting requirements and developing reports and educating team members and end users as needed for area implementing the WFM product suite.
• Develops and maintains appropriate documentation and/or procedure manuals.
• Provides recommendations on which WFM guidelines need updated as workflow changes, new WFM product suite functionality or automation of processes occurs.
• Prepares and presents training to all end users.
• Maintains analytical and technical skills required for effective use of WFM system features including development of appropriate procedural controls and complete understanding of system features.
• Utilizes creative insight over and above system capabilities.
• Reviews and recommends appropriate action on user requests for services, ranging from explanation of WFM systems functionality/activities to the understanding and analysis of user needs, preparation of reports or automation of processes.
• Works with users to determine reporting requirements.
• Provides support and direction for application users toward the development of solutions to operational problems while developing end user expertise.
• Assures compliance with governmental regulations and Geisinger policies pertaining to workforce management.
• Investigates, analyzes, and compiles data, and develops reports to integrate, extract, and present data in the desired results.
• Performs trend analyses, projections, and graphical presentations of pertinent results when appropriate.
• Ensures accuracy and validity of data used in all reports and analyses.
• Coordinates testing with users and technical staff.

Work is typically performed in an office or work from home environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Education

Bachelor's Degree- (Required)

Experience

Minimum of 2 years-Related work experience (Required)

Skills

Working Independently; Critical Thinking; Teamwork; Communication; Computer Literacy

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.